Eva Kätzel

What you get

• 01

  International

  German, living in Amsterdam for 10 years. I work in German, English and Dutch.

• 02

  Driven

  I started in Customer Success at Convious. Today I lead its Support & CX team of seven.

• 03

  Curious

  I use AI every day to make my own work, and my team’s work, faster.

• 04

  Critical

  I question how things are done and fix what doesn’t work. I led a SOC2 audit and a move to a new payment provider.

• 05

  Ambitious

  I built the Customer Success team at Convious from scratch, while the company grew from 45 to 100 employees.

• 06

  Social

  I’m as comfortable with the management team as with partners and first-line support agents.

I’m at my best when I lead a team and help others become the best version of themselves.

Experience

Convious

Amsterdam · 2020 – now

1. 2025 – now

   Team Lead Support & CX

   I lead 7 CX Managers and Technical Solution Consultants: coaching, onboarding and customer health scores.

2. 2024 – 2025

   Team Lead Customer Success

   Set the Customer Success strategy and KPIs, and led a team of 4.

3. 2023 – 2024

   Business Operations Lead

   Set up company-wide KPIs with the Chief of Staff. Wrote the Customer Success playbook.

4. 2023

   Business Process Manager

   Led the SOC2 audit and the move to a new payment provider. Rolled out Juro and connected it to HubSpot and Freshdesk.

5. 2020 – 2022

   Customer Success Manager

   Built the Customer Success team from scratch while Convious grew from 45 to 100 employees.

Spotzer

Amsterdam · 2018

Account Team Lead (interim). Ran daily operations and coached a team of 4.

Travelbird

Amsterdam · 2017 – 2018

E-commerce Sales Support DACH. Customer contracts, onboarding and internal trainings.